Technical Support

My Website
1. What are my Username and Password
2. FTP - Get my site on the Internet
3. The Server - Filenames
4. How do I write HTML?
5. How do I password protect some web pages?

My Email
1. How do I get my email?
2. What is Mail Forwarding?
3. What is a POP Box?
4. What is an Alias?
5. OK, so where do I set up these POP Boxes, Mail Forwarding and Aliases?
6. How do I configure MS Outlook to retrieve my Email?

Mailing Lists
1. How do I create a List?
2. How to subscribe to the List?
3. How to unsubscribe from the List?
4. How do I know which email address receives my list mail?
5. How do I send an email to the list?
6. How do I reply to a list message?
7. How do I approve/reject a message sent to the list?
8. Why am I the only one that gets messages?
9. How do I edit the auto-responses for my list?

 

My Website

1. What are my Username and Password
When you ordered your Web Package, you were assigned a username and password. You should keep these details secret; anyone who knows your username and password can log into the server and modify your files. If you can't login, or if your password has become compromised, please contact us during support hours as soon as possible.

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2. FTP - Get my site on the Internet
Following is a list of free FTP programs available on the internet:
FTP - Navigator 7.0
SmartFTP
AceFTP 3 Freeware
FTP Explorer
xFTP
FreeFTP

FTP is short for File Transfer Protocol and is the method used to place your website on the server where the world can see it.

To use FTP you will need the following:
Web Address - that is, usually www.yourdomain.com.au
Username - usually between 3 and 8 characters and similar to your domain name.
Password - the password you were supplied from Website Managers.

If you don't have all of the above, please contact us before continuing.

Your web pages will need to go into a folder called public_html you will see this when you connect to the server. Sometimes you will need to append the name of this folder to the web address when connecting via FTP, for example – www.yourdomain.com.au/public_html.

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3. The Server - Filenames
When you connect to the server you will see a folder called 'stats'– do not delete this as it holds all your site statistics. You will also see a file called index.html this is the home page of your site – initially it will be a holding page simply displaying the Website Managers logo.

When you create a new directory or folder, you must place a file called index.html in that directory, otherwise you will simply see a list of your files when you look in your web browser. This is especially important in your main directory public_html, as the index.html file will be the very first page anyone will see when they type in http://www.yourdomain.com/.

Note: You may use the filename index.htm or index.txt instead of index.html. However, if you have two files in the same directory, the index.html page will take precedence over any other, and the index.htm will take precedence over the index.txt page.

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4. How do I write HTML?
You can write HTML by using any text editor, ie, MS Windows Notepad, or anything similar. You can also use MS Word but you will need to specify "plain text" (or HTML if your version of MS Word has this option) as the format to save it in. The simplest web page would look like this.

<HTML>

 
<HEAD>  
  <TITLE>
This is my titile
</TITLE>
</HEAD>  
<BODY>  
  This is my first web page<BR>
  This is on a new line<BR>
  And here is another one<BR>|
</BODY>  
</HTML>  

As you can see this is mostly made up of english words. The first thing to notice is that there are ‘tags’ which are contained in angle brackets ie, < and >, and the text which will appear on the web page is contained between tags. Also, most of the tag's have a matching tag with a / ie, <HTML> and </HTML>. This second tag tells the web browser to finish the command. Now here is what the tags mean.

HTML This will be a HTML encoded document, ie, a web page.
HEAD This sections contains information about this document including the title and some other optional information.
TITLE This is what will be displayed in the title bar at the top of the browser window.
BODY This is the main part of the document, ie, the body.
BR

This is a BReak command, ie, move onto the next line. If you don't have any of these, the whole document will all be on one line, but would be wrapped by the browser depending on how wide the browser window is.

Note: You do not need to end a BR tag.


Of course there is an easier way to create html files, and there are several programs available which will do the hard work for you, most will also have FTP capabilities. You may wish to look at the following list of HTML editors:
WebDwarf V2
Web Weaver EZ

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5. How do I password protect some web pages?
Firstly, you should create a new folder, call this folder anything you like, eg. ‘secret’, this will hold all the pages that need to be password protected. Include any images also in the ‘secret’ folder (if the images also need to be protected).

You will now need two text files. The first file *must* be named .htaccess, including the '.'. You can see an example of this file in your public_html/stats folder. Download this .htaccess file to your computer and edit it in notepad.

Before editing it will look like this:

AuthUserFile/home/<yourusername>/<yoursitename>/ password/stats
AuthName "Web Site Statistics"
AuthType Basic
<Limit GET PUT POST>
require valid-user
</Limit>

In the above example you can see /<yourusername>/<yoursitename>/, don’t worry, this is just our way of describing what you will see in the file.

There are two lines you will want to change, the first line points to the password folder, in the above example the file is called ‘stats’ as it holds the username and password for the stats folder. Just change the last part of this line to something unique for the ’secret’ folder.

Note: the last portion of this AuthUserFile line can be anything you like, but it will be easier to maintain if you use the same filename as the directory/folder you are protecting.
Eg, AuthUserFile/home/<yourusername>/ <yoursitename>/password/secret

 

Note: You can have two folders share the same password list by using the same filename for both folders, in this case this line in the .htaccess files would be the same in both folders.


The second line to change currently says "Web Site Statistics", this message will appear in the prompt window when the browser requests the username and password. Change this line to something refering to the new folder eg. "My Secret Pages". Remember to include the " symbols, or else it won't work.

Your .htaccess file may look like this when finished:

AuthUserFile/home/<yourusername>/<yoursitename>/ password/secret
AuthName "My Secret Pages"
AuthType Basic
<Limit GET PUT POST>
require valid-user
</Limit>

This .htaccess file will now need to be placed in the ‘secret’ folder you have just created, it points to the file containing the usernames and passwords. To do this save this file as plain text, and then upload it into the ‘secret’ folder. Make sure you upload it in ASCII mode.

The second file will hold usernames and their assigned passwords; it can be created in notepad. Put the username at the very beginning of the line, followed by a colon ':', and then the encrypted password. To convert the password into an encrypted password, click here. You will have one username and password per line, and there can be as many as you like.

The password file should look like this:

john:zPEhCrB3Ppw0o
mary:4dl8E110CmiAU
etc

 

Note: The same plain text password when entered multiple times in the above web page will give a different encrypted password.

Eg, the password ‘test’ can be encrypted as:
QYJYno4Rq41oY
RjVoVpBjMI8zw
SsaLcstibNY3c

So don't be concerned if you notice this behaviour.

Make sure there are no spaces anywhere. Save this file with the same name you specified in the .htaccess file (eg. secret) then upload it to your password folder, you will find this folder outside the public_html folder. Again, you *must* transfer the file in ASCII.

Now you are all done, simply visit the new folder in your browser (eg: http://www.yoursitename.com.au/secret/) and you should be prompted for the username and password. If you get either wrong, you will be asked again, if you get it correct, you will see the page you requested.

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My Email

1. How do I get my email?
There are two main ways you can set up your email addresses.

A) If you already have an email account, and can send and receive email, then you can have all of your emails forwarded to your current email account. This means people can send you email to you@yourdomain.com, which is then forwarded to myhardtoremembername@myisp.com.

B) You can have your email collected into a mail box (POP Box) on the Website Managers mail server. You can access these emails via Webmail.

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2. What is Mail Forwarding?
Mail Forwarding is when you receive email to your Website Managers hosted email address (eg, you@yourdomain.com) is forwarded to another email address (eg, myhardtoremembername@myisp.com) without the people sending you email realising.

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3. What is a POP Box?
A POP Box is like a Post Office Box, ie, a small spot where your mail is kept until you come along with your key to collect it. This is sometimes referred to as a mailbox, or a POP3 Account.

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4. What is an Alias?
An alias is very similar to Mail Forwarding, you might have two email addresses that you want to tell people, but you want them both to come to you. So you forward one email address to your mailbox. Like when you move house and you ask the post office to forward your mail for you.

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5. OK, so where do I set up these POP Boxes,
Mail Forwarding and Aliases?

You will need to know your domain name and password to set up the POP Boxes, Mail Forwarding and Aliases. If you don't have this information, please contact us.

Visit remail.websitemanagers.com.au and log in with your domain name and password. Then follow the prompts to set up your email to be delivered how you would like it. All changes will take effect immediately (when you click the Update button).

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6. How do I configure MS Outlook to retrieve
my Email?

These instructions will cater to those people using MS Outlook 2000, but will be very similar for other versions of MS Outlook as well as MS Outlook Express.

Open MS Outlook, and click on the Tools Menu. You will see an option for Accounts, click on this and you will then get a new window with a list of your current email accounts.

Click Add and then Mail. Enter your full name as the Display Name, and click on Next.

Then enter the email address you will tell people to send email to (eg john@smith.com or sales@myshop.com), and click on Next.

Make sure the incoming mail server is set to POP3, and in the Incoming mail (POP3 or IMAP) server box, enter pop.websitemanagers.com.au. In Outgoing mail (SMTP) server you will need to enter the mail server that your ISP has provided, (often this is simply mail). Click on Next when you have finished.

For the Account Name you will need to enter your full email address, except instead of using an @ symbol, you will use a plus symbol. So if your email address is info@websitemanagers.com.au, then you would use info+websitemanagers.com.au as your Account Name. (If you are checking the default email address, then use default+yourdomain.com). Do not check the Log on using Secure Password Authentication, and then click on Next.

Now select how you normally connect to the Internet, and then click on Next. If all has gone well, you should now be finished, so click Finish, and you will see a new entry in the list of your mail accounts. Click Close and then Send/Receive to make sure everything is working correctly.
You can also try creating a new email, and putting your own email address in the To: field, so you will see exactly the same as what people you send email to will see, as well as checking that your email is working properly. (The email might take a few minutes before being received).

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Mailing Lists

1. How do I create a List?
Login to the Re:Mail website and click on the bottom Mailing List icon. Then enter the name of your mailing list into the box on the left, and put your email address into the second box. Then click on the Update Mailing Lists button and it is all done.

Note: The mailing list name will be the email address people will send their emails to for the list to distribute it to everybody on the list.

The Moderator Email address is used whenever an email is sent to the list address, so that a moderator can decide whether or not to allow the message to be sent to the list.

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2. How to subscribe to the List?
For this step you will need the name of the list have already created, and your domain name.
If the name of your mailing list is ‘gadgets’ and your domain name is ‘yourdomain.com.au’, then you would simply send an empty email to:
gadgets-subscribe@yourdomain.com.au


You should receive an email back asking you to confirm your subscription request.

If you want to subscribe an email address other than your own, then you can send an empty email to:
gadgets-subscribe-youremail=
domain.com@yourdomain.com.au

this will subscribe the address youremail@domain.com to the mailing list. You will receive the confirmation request instead of the end user. However, the end user will still receive an email informing them that they are now subscribed to the list, and details on how to unsubscribe.

A reply email will still be sent to confirm that you really would like to subscribe to the mailing list.

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3. How to unsubscribe from the List?
In exactly the same way as subscribing, except you would send the email to gadgets-unsubscribe@domain.com.au. Again, you will be sent a reply email to confirm that you really want to unsubscribe from the mailing list.

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4. How do I know which email address receives my list mail?
You need to look at the email header, this is a portion of the email that you normally need never see. Depending on your email program, the method will vary, but if you are using MS Outlook, then simply open the message, (in it's own window), click on the View menu, and then Options. You will see the email header (called Internet headers) at the bottom.

When you view the header, you should see a line that looks like:
list-return-1234-youremail=your.com@yourdomain.com.au

This means that this is message number 1234 and you are subscribed to the list with the email address youremail@your.com (ie, replace the = with an @). You can now follow the previous step to unsubscribe from the list.

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5. How do I send an email to the list?
You send an email to the list by using the name of the list at the domain name. eg, the list is called ‘gadgets’ and the domain name is ‘yourdomain.com.au’, so you would use gadgets@yourdomain.com.au to send an email to everybody subscribed to the list.

If the list is moderated, it will firstly be sent to the moderator for approval before being sent to all of the people on the list.

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6. How do I reply to a list message?
Messages sent via the mailing list come from the original sender, not from the list. So when you use the Reply feature of your email program, it will only send to the one person who sent the original email.

To have your reply go to the entire list, you need to use the Reply to All feature, then delete your own email address, and the original senders. The original sender is on the list, so there is no need to send them two copies.

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7. How do I approve/reject a message sent to the list?
Whenever anyone sends an email to the mailing list, it is first sent to the moderator to be checked. Once you receive the ‘MODERATE for ...’ message, to APPROVE a message you can simply Reply to it, or click on the approve link in the email.

To DISAPPROVE the message use Reply to All and delete the approve address the message will then bounce back to the original sender only. When rejecting a message, you can include an explanation by putting three percent signs on a line by themselves, your message, and then another three percent signs. Like this:

%%%
The reason your message was rejected is because it was off-topic/abusive
%%%

The original sender will see ONLY the message, nothing else will be sent to them.

If you simply ignore the request, the message will be automatically rejected after 5 days and an explanatory message will be sent back to the original sender.

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8. Why am I the only one that gets messages?
You are probably the moderator of the list, and the messages you are seeing are the approval requests. You must approve the message before anyone else will see the message. See above, question 7, for how to approve/reject messages.

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9. How do I edit the auto-responses for my list?
For a list of files you can edit, and instructions on how, send an email to:
listname-edit@yourdomain.com.au.

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